The Dining Coordinator provides food service and volunteer management in a dining room setting and is responsible for creating and maintaining a warm and welcoming environment for the seniors who utilize this service. This position is located within the Senior Citizens Friendship Center, 61 Center Street, Burlington, MA.
SCHEDULE: 17.5 hours per week; M - F, 9:30 - 1:00.
This is a benefited position.
- Create a warm and welcoming dining experience for seniors at this senior center targeted at helping seniors stay healthy and engaged.
- Ensure the timely delivery of Meals on Wheels deliveries.
- Make diligent efforts to identify and reach low-income, minority, disabled and/or isolated people age 60 and over by using outreach methods including coordination of effort with Minuteman Senior Services’ care management staff and local agencies and current participants.
- In collaboration with the Nutrition Services Volunteer Coordinator, work with existing community groups concerned with the interests of the elderly to promote active and healthy aging such as the local Council on Aging, local social service agencies, municipal government, nursing homes, and senior groups.
- Assist in recruiting, training, and supervising volunteers and Meals on Wheels Drivers to ensure an enduring program.
- Train and supervise volunteers and/or paid Meals on Wheels Drivers. Update route sheets, volunteer MOW drivers’ schedule, and monthly calendars.
- Implement and maintain food handling practices and procedures for dining and Meals on Wheels that adhere to agency standards and local fire, health, sanitation, and safety codes.
- Keep required records and statistics and supervise the counting of cash and check receipts. Make daily deposits of donations in agency bank, mail weekly pink sheet, and deposit receipts to agency on Friday. Mail monthly and N.A.P.I.S. reports to agency by the 10th day of the following month.
- Wear Minuteman uniform at all times, including but not limited to, the Minuteman apron.
- Attend staff meetings and appropriate training sessions.
- Display a consistently positive, cooperative, self-motivated, courteous, and professional attitude while working as a team member and pitching in as necessary.
- Perform other duties as assigned by the Nutrition Program Director.
- High School graduate or equivalent in work/life experience in community or social group work (paid or volunteer)
- Sensitivity to the needs of the elderly
- Familiarity with the service area preferred
- Must be able to lift bags/coolers weighing a maximum of 35 pounds
- Ability to establish a good working relationship with participants, volunteers, and co-workers and must be detail oriented
Customer Service Orientation: Responds to requests in a timely and thorough manner; does what is necessary to ensure consumer satisfaction; prioritizes consumer needs.
Communication Skills: Listens, speaks, and writes clearly and concisely; ensures all involved are kept informed about developments and plans; shares ideas and information with others who might find them useful; keeps supervisor informed about progress and problems.
Critical Thinking and Problem Solving: Recognizes and accurately evaluates the signs of a problem and utilizes available resources to resolve; analyzes current procedures for possible improvements; notifies supervisor of problems in a timely manner.
Listening, Understanding and Responding: Creates effective interactions with others in face-to-face and over the telephone; deals with consumers and volunteers in a direct, open, and respectful manner; cares about what others have to say.
Teamwork and Cooperation: Demonstrates willingness to work with others toward a common goal as opposed to working in competition with others.