Elder Protective Services Worker

Minuteman Senior Services
Job Description

With a background in Social Work, Criminal Justice, or related field, the Protective Services Worker is responsible for investigating, evaluating allegations of abuse or neglect, performing protective interventions, recommending protective program placements, and providing casework services for elderly clients facing abuse, neglect by a caretaker, financial exploitation or self-neglect.  

  • Receive and investigate reports of abuse, neglect or financial exploitation in a timely manner as defined under the regulations governing the protective services program.
  • Provide case work services to protective service client population
  • Maintain system for delivery of protective services: work closely with police, social work, and professionals from other community agencies and organizations including first responders, community safety personnel and medical professionals to identify needs, locate resources, and set up service network to meet needs.
  • Maintain case records; collect information for program monitoring and evaluation.
  • Assume 24-hours on-call responsibility as determined by Protective Services Supervisor
  • Composure/Self Control:  Caps emotions to avoid negative reactions when provoked, when faced with opposition or hostility, or when working under stress; able to respond constructively to emotional situations, high pressure, and conflict.
  • Accountability :  Demonstrates and communicates a high level of responsibility for and commitment to achieving results. 
  • Communication Skills: Listens, speaks, and writes clearly and concisely; ensures all involved are kept informed about developments and plans; keeps supervisor informed about progress and problems.
  • Critical Thinking and Problem Solving: Recognizes and accurately evaluates the signs of a problem and utilizes available resources to resolve.
  • Teamwork and Cooperation:  Demonstrates willingness to work with others toward a common goal as opposed to working in competition with others.
  • Time Management:  Organizes and schedules people and tasks demonstrating the ability to balance requisite number of home visits per month with maintenance of notes; regularly produces accurate, thorough, professional work.


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